Refund and Returns Policy

Refund & Returns Policy — Bless Unity MTÜ (EN)

Organisation: Bless Unity MTÜ (the “Association”)
Registry code: 80662560
Registered address: Jõe tn 3-406, 10151 Tallinn, Harju maakond, Estonia
Website: https://bless-unity.org
Contacts for refund inquiries: info@bless-unity.org, +372 56183802
Required documents: the transaction number/ID and a copy of the receipt (payment confirmation).

1. General Provisions

1.1. Charitable donations are generally non-refundable.
1.2. The Association may issue a refund only in exceptional cases defined below.
1.3. Submitting a refund request does not guarantee approval; each case is reviewed individually.
1.4. To prevent abuse and comply with AML/consumer rules, we may request additional information (e.g., proof of identity or bank confirmation) before making a decision.

2. Payment Channels

We accept donations via payment cards (Visa/Mastercard), Apple Pay, Google Pay, bank transfers (SEPA/SWIFT) and PayPal. The actual list shown at checkout may vary by country and provider.

3. Grounds for Refunds (within 30 calendar days)

Your request must be sent no later than 30 days from the payment date and include supporting documents (receipt and transaction number). Eligible grounds include:

  • Duplicate or erroneous payment.

  • Unauthorized transaction / suspected fraud (confirmed by your bank or the payment provider).

  • Technical processing error (payment system failure or incorrect charge).

Fees: Refunds are issued minus payment-processor fees if such fees are non-refundable by the provider. If the provider refunds its fees, we will include them in the refund.

4. Recurring (Periodic) Donations

You can cancel a recurring donation via the payment provider/your donor portal (link in the receipt/confirmation email) or by contacting us.
Cancellation takes effect from the next billing period. Partial refunds for the current paid period are generally not provided.

5. Designated Contributions and Reallocation of Funds

If the original fundraising purpose becomes unavailable or is closed, the Association may reallocate unused funds to related programmes with the closest possible purpose. Refunds are not provided in such cases. We aim to publish transparent reports on the use of funds.

6. How to Submit a Request

Email info@bless-unity.org or call +372 56183802 and include:

  • Full name and contact email/phone;

  • Payment date, amount and currency;

  • Payment method (card / PayPal / bank transfer);

  • Transaction number/ID and a copy of the receipt;

  • A brief description of the grounds for the refund.

Acknowledgement of your request: within 2 business days.
Review and decision: up to 10 business days (may be extended if additional checks are required).

7. Refund Method and Timeframes

Refunds are sent to the same payment method/account used for the donation (card to card, PayPal to PayPal, SEPA back to the originating IBAN).
Indicative crediting timelines: cards/Apple Pay/Google Pay/PayPal — 5–10 business days; SEPA/SWIFT bank transfers — 3–10 business days. Actual timelines depend on your bank/provider. The Association does not reimburse third-party fees that the provider itself does not refund.

8. Receipt Corrections

If donor receipts (acknowledgement letters) contain errors (amount, date, name), we will issue corrected receipts after verifying the details.

9. Dispute Resolution and Governing Law

Please address disputes to us first via the contacts above.
This Policy is governed by the laws of the Republic of Estonia.
Competent courts: courts of Estonia (Harju County Court, Tallinn).

10. Policy Updates

We may update this Policy from time to time. The current version is always available on our website and takes effect upon publication (unless otherwise stated).